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Up the Organization: How to Stop the Corporation from Stifling People and Strangling Profits, by Robert C. Townsend, Warren Bennis
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Although it was first published more than thirty-five years ago, Up the Organization continues to top the lists of best business books by groups as diverse as the American Management Association, Strategy + Business (Booz Allen Hamilton), and The Wharton Center for Leadership and Change Management. 1-800-CEO-READ ranks Townsend’s bestseller first among eighty books that “every manager must read.”
This commemorative edition offers a new generation the benefit of Robert Townsend’s timeless wisdom as well as reflections on his work and life by those who knew and worked with him. This groundbreaking book continues to remind us not to get mired in all those sacred organizational routines that stifle people and strangle both profits and profitability. He shows a way to humanize business and a way to have fun while making it all work better than it ever worked before.
- Sales Rank: #116684 in Books
- Brand: Jossey-Bass
- Published on: 2007-05-25
- Ingredients: Example Ingredients
- Original language: English
- Number of items: 1
- Dimensions: 8.30" h x .78" w x 5.50" l, .70 pounds
- Binding: Hardcover
- 208 pages
Features
Review
"Townsend shouldn't just be read, he should be memorized."
—Tom Peters
"The sagest (and even most outrageous) book ever written about how business should be run."
—Harper’s Magazine
"Bob Townsend's words still ring true, truer than they seemed almost 40 years ago."
—Warren Bennis
"Robert Townsend's book continues to light up the business world with straightforward and practical management advice that is as pertinent today as when originally published. A must-read for all managers!"
—Ray Davis, president and CEO, Umpqua Holdings Corporation
"Townsend proves that the best business wisdom is timeless. In an era filled with business buzzwords and ethical misdirections, Townsend's bluntness makes for refreshing and hilarious reading for the next crop of CEOs."
—Ben Casnocha, chairman, Comcate, Inc., author, My Start-Up Life
From the Inside Flap
Up the Organization
Although it was first published more than thirty-five years ago, Up the Organization continues to top the lists of best business books by groups as diverse as the American Management Association, strategy+business (Booz Allen Hamilton), and The Wharton Center for Leadership and Change Management. 1-800-CEO-READ ranks Townsend's bestseller first among eighty books that "every manager must read."
This commemorative edition offers a new generation the benefit of Robert Townsend's timeless wisdom as well as reflections on his work and life by those who knew and worked with him. This groundbreaking book continues to remind us not to get mired in all those sacred organizational routines that stifle people and strangle both profits and profitability.
In today's climate of seemingly endless incidents of corporate corruption, government fraud, and personal scandals, Up the Organization is more relevant than ever. Many of Townsend's observations are as witty as they are wise. "There's nothing fundamentally wrong with our country except that the leaders of all our major organizations operate under the wrong assumptions." "One of the most important tasks of a manager is to eliminate his people's excuses for failure." "If you have to have a policy manual, publish the Ten Commandments."
In addition to the book's advice that is striking in its candor, spontaneity, and integrity, this new edition includes essays from such leaders as James O'Toole, Bob Davids, and Robert Gottlieb, as well as a never-before-published transcript of Townsend's Conference Board speech: "Townsend's Third Degree in Leadership."
Read Up the Organization and discover why Robert Townsend served as role model for a generation of corporate activists.
From the Back Cover
"Townsend shouldn't just be read, he should be memorized."
—Tom Peters
"Bob Townsend's words still ring true, truer than they seemed almost 40 years ago."
—Warren Bennis
"With this book, Robert Townsend punctured the secret, bureaucratic world of corporate complacency. It was ubiquitous then and still surprisingly prevalent now—and this book, based on his countercultural stint as Avis CEO, is still one of the best weapons against it."
—Art Kleiner, editor-in-chief, strategy+business
"Robert Townsend's book continues to light up the business world with straightforward and practical management advice that is as pertinent today as when originally published. A must-read for all managers!"
—Ray Davis, president and CEO, Umpqua Holdings Corporation
"Townsend proves that the best business wisdom is timeless. In an era filled with business buzzwords and ethical misdirections, Townsend's bluntness makes for refreshing and hilarious reading for the next crop of CEOs."
—Ben Casnocha, chairman, Comcate, Inc.; author, My Start-Up Life
Most helpful customer reviews
0 of 0 people found the following review helpful.
A grab bag of practical advice that holds up well decades later
By skmurphy
It's amazing how well this book holds up decades later. First published in 1970,"Up the Organization" is a grab bag of practical advice that flows from a few key principles:
1. Delegate based on expertise and conviction. Assume those closest to the situation are the default experts: "All decisions should be as low as possible in the organization. The Charge of the Light Brigade was ordered by an officer who wasn't there looking at the territory."
2. Look at the business from the customer's point of view.
3. Commit to excellence: "If you don't do it excellently, don't do it at all. Because if it's not excellent it won't be profitable or fun, and if you are not in business for fun or profit, what the hell are you doing here." Be clear on defining goals and aligning incentives that encourage organizational excellence. Even internal conflict is healthy if its driven by a commitment to excellence.
4. A manager's responsibility is to make his team more effective.
His fundamental thesis: "Provide the nourishment and let people grow themselves. They'll amaze you." People don't hate work. It's as natural as rest or play. They don't have to be forced or threatened. If they commit themselves to mutual objectives, they'll drive themselves more effectively than you can drive hem. But they'll commit themselves only to the extent they can see ways of satisfying their ego and development needs.
The subtitle "How to Stop the Corporation from Stifling People and Strangling Profits" is a useful summary.
0 of 0 people found the following review helpful.
A classic that will make you think about why you do things the way you do and how to do them better
By Wally Bock
I call a business book a classic if it was first published more than twenty-five years ago and is still worth reading. Up the Organization: How to Stop the Corporation from Stifling People and Strangling Profits by Robert Townsend was published for the first time in 1970.
When there were only very few business books, most were by CEOs and they were pretty straightforward. The CEO told you how they achieved their success. That’s how most business books by CEOs are today, too.
Since business books became popular in the early 1980s, only a few authors have taken the “visitor from Mars” approach. That’s to look at the organization they work for or run and say, “If I had just landed here from another planet and was starting a big company, would I do it the way we’re doing it?” If the answer is no, they want to eliminate stuff. The best “visitor from Mars” books are about common sense in business, written by people who made it work. The best ones are also about eliminating bureaucracy and putting people first.
Ken Iverson’s book about Nucor, Plain Talk, is one of those books. So is Ricardo Semler’s book The Seven-Day Weekend. Up the Organization was the first of the genre.
Townsend was the CEO of Avis from 1962 to 1965. At the time Avis was second to the industry giant, Hertz. Avis gained market share and became famous in part because of a wonderful ad campaign based on the theme “We’re number two, so we try harder.” When Up the Organization was published in 1970 it spent 28 weeks on the New York Times nonfiction best-seller list.
The Book
Robert Townsend claimed that he never read business books, and the book he wrote doesn’t look like another business book you’ve ever read. The book is an alphabetical listing of topics that he comments on. There are 97 chapters but don’t panic, they’re very, very short, very, very witty, and very, very insightful.
Some of the topics, like “Secretary” and “The Steno Pool,” are like little blasts from the 1970s. You can read past them and not miss much. Big chunks of the business vocabulary are out of date, but you can figure things out easily. Some language would be considered “sexist” today, but that’s not important enough to pass up the wisdom that’s here.
The main reason to read this book is that many of the things that Townsend says are, perhaps surprisingly, still relevant. He advocates getting rid of what was then called the Personnel department, which is now called Human Resources. He suggests getting rid of the whole department and replacing it with a one-person “people department.” He thinks people should set their own working hours. As a “visitor from Mars,” he suggests logical changes that run counter to common business practice then and now.
That’s the value of the book. Even though it was written more than 40 years ago, many of the bureaucratic ideas that Townsend calls out are still common practice. Another advantage of reading the book is that the style is what we would call today, “edgy.”
Bottom Line
The reason you should read Up the Organization: How to Stop the Corporation from Stifling People and Strangling Profits today is that it will jog your thinking, just like it did those of us who read it 40 years ago.
1 of 1 people found the following review helpful.
Blasphemy to the political and bureaucratic minded!!!
By Clearpoint
A no nonsense approach like Robert Townsend's is blasphemy to the political and bureaucratic minded that control today's large corporations and institutions. Now, more than ever, blasphemy is what is needed to combat the god-like worship of the narcissistic creatures that roam the executive suites of the world's largest corporations and institutions, and through who's unchallenged incompetence, trillions of dollars of wealth and millions of innocent lives are destroyed each year, so that they may maintain their positions of power.
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