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While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position.
How can you deal with conflict at work in a way that is both professional and productive―where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to:
- Understand the most common sources of conflict
- Explore your options for addressing a disagreement
- Recognize whether you―and your counterpart―typically seek or avoid conflict
- Prepare for and engage in a difficult conversation
- Manage your and your counterpart's emotions
- Develop a resolution together
- Know when to walk away
Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.
- Sales Rank: #151693 in Books
- Brand: HARVARD BUSINESS REVIEW
- Published on: 2017-04-04
- Original language: English
- Dimensions: 8.90" h x .80" w x 5.00" l, .58 pounds
- Binding: Paperback
- 192 pages
- HARVARD BUSINESS REVIEW
About the Author
Amy Gallo is a contributing editor at Harvard Business Review, where she covers a range of topics including managing yourself, leading people, and building a career. As a speaker and workshop facilitator, Amy has helped dozens of organizations deal with conflict more effectively and navigate complicated workplace dynamics. Previously Amy was a management consultant at Katzenbach Partners, a strategy and organization consulting firm based in New York. She is a graduate of Yale University and has a master's in public policy from Brown University.
Author social media/website info: hbr.org/search?term=amy+gallo; twitter.com/amyegallo; linkedin.com/in/amy-gallo-31b9932
Most helpful customer reviews
3 of 3 people found the following review helpful.
All around practical, useful, effective.
By B. R. Vania
I was fortunate enough to listen to a podcast/interview with this author and then decided to purchase her book. I found it extremely well thought out and well written. First, the introduction gives the reader a clear view of what will be covered--no time or words wasted. Toward the end of the intro is a table of the possible types of conflict, options for handling each, and reaction tendencies. The table serves to define terms and provides direction--all in about a ½ page. The rest of the intro includes a list of 8 approaches to beginning the conversation to resolve the conflict. That sort of condensed introductory info makes the following content easy to remember and then put into practice.
The text itself is a reflection and continuation of the author's ability to keep the material well organized and simple to grasp. This makes the book a functional, down-to-earth reference.
Since purchasing this, I have since discovered it is also available as part of a set that includes "tools and powerpoint." However, I do not see that on the Amazon site, though I believe there is way to request it through the Amazon Assistant browser extension.
One final word: as a suggestion to the reader, keep in mind this approach to solving conflict works with ALL relationships, not just professional ones. This would definitely be effective for personal relationships too.
1 of 1 people found the following review helpful.
A practical, workable guide to conflict resolution
By Dick Grote
In this beautifully packaged, easy-to-read guidebook to handling conflict, Amy Gallo makes the most difficult of conversations workable, perhaps even comfortable. Packed with good practical advice, Gallo has relied on both a corps of experts plus her own experience in writing dozens of articles for the Harvard Business Review. Gallo covers everything that any reader who has to deal with conflict (all of us!) needs to know and do. She even deftly covers rare situations like how to handle a transaction when your counterpart is suffering from a mental illness. Checklists, tables, charts and brief summaries make Gallo's wise insights even more usable.
0 of 0 people found the following review helpful.
What a great new book
By P. Duncan
What a great new book! All organizations have conflicts to deal with from time to time. This book is a good resource!
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